Newfies-Dialer is a multi-tenant power dialer and voice broadcasting system with billing capabilities. Today, we’ve introduced a new easy contact import system which can take any text or CSV file, with any number of fields in it. We have done a short video at You import contacts with these simple steps: 1. Select the phonebook […]
Back in August 2017, Symantec sold its website security and PKI solutions to DigiCert, who specialise in SSL and PKI technologies. Google had problems with the way that Symantec handled certificates, and has from mid-April 2018, decided to stop trusting Symantec issued certificates in their chrome browser, even those that are issued by an intermediate […]
One of the advantages of using Newfies-Dialer as your call center dialer is that there is little or no customisation or development work to be done to your existing call center phone system. Newfies-Dialer is installed on it’s own server and can be configured to bridge calls to the call center which it can do […]
We have just released the latest version 3.8 of Newfies-Dialer. This latest version brings a raft of improvements to the dashboard and reporting to display realtime and historical statistics on the user interface. Much of the work for this release was under the hood, building a more robust and expandable call and data recording system […]
Recently, the Newfies-Dialer team assisted in providing some consultancy to another telecoms company, and changed the way they did business dramatically by providing a debt management and collections system. The telecoms company was providing telephone services to its 15,000 mainly residential customers billing relatively small amounts of money per customer, but amounting to many […]
We have released the latest version of Newfies-Dialer with a range of features and optimisations for even better performance alongside an overhaul of our Newfies-Dialer website. […]
The Newfies-Dialer development team have been working hard on developing and including new graphs for Newfies-Dialer using DS.J3 (NVD3), which will arrive in the next release of Newfies-Dialer. The graph shows two axis to show calls and duration on the same graph. Above is the Admin dashboard graph, giving at-a-glance statistics on key indicators. For […]
Star2Billing have launched a new product, Emerzia (http://www.emerzia.com), an emergency alert system and SMS delivery system for communities, educational establishments and local government that can send millions of emergency alerts in a few hours. Reverse emergency broadcasting is used in scenarios such as evacuation notices, missing person alerts, crime prevention, community alerts and weather alerts. […]
Auto dialer software is designed to process multiple calls simultaneously to contacts playing recorded or text to speech messages, detect answering machines (AMD), capture responses by means of DTMF touch-tones entered by the customer, record calls, transfer to a live agent as well as support Do Not Call lists. Newfies-Dialer provides all of these functions, […]
The question most often asked of us is “How many concurrent calls can Newfies-Dialer do”, so for this release, we have spent some time doing some testing and benchmarking, investing in a 4 core Intel Xeon server with 32Gb of RAM and a 120Gb SSD drive to see what results we could achieve on relatively […]