Features
Newfies-Dialer is a multi-tenant auto dialing platform providing a large set of features, from predictive dialing, to press-1 campaigns and multi-languages support. See below to see the key features of our autodialer solution.
Why choose Newfies-Dialer?
Live Transfers
Lead generation with press-one transfers to your agents in your call centre. Caller ID of called contact delivered for compatibility with existing call centre PBX and screen-pop software.
Bring your own VoIP Provider
Tightly control your call costs by choosing your own VoIP provider and negotiating the best rate with them.
Voicemail Detection
Accurate detection of person or voicemail and if voicemail, drop a separate message after the beep, or simply hang-up
Text to Speech
Supports text to speech from a variety of providers including all MRCP based TTS systems. Basic TTS included for prototyping surveys before giving the script to your voice talent.
Personalised Messages
Use text to speech to personalize each message using tag replacement to play text uploaded with the contact.
Contact Management
Contacts are placed in Phone Books so you can logically group your customers. Campaigns can be set to call one or more Phone Books.
Surveys and RSVP
Send out surveys and ask your contacts for responses either by key press or by recording a message. Complex multi-level IVR menus can be designed with a range of survey nodes.
Multi Tenant
Many users and customers can have their own voice broadcasting account to create and send voice and SMS campaigns.
DNC (Do Not Call) List
Add contacts to the DNC list automatically, upload your own list. A global DNC list is also included to apply to all customers.
White Label
Add your logo coupled with our template design service to closely match your corporate image.
Flexible Pricing
No minimum term contracts, pay monthly, upgrade or cancel as your needs change. System usually provisioned within one working day.
Analytics
Monitor progress and performance of your campaigns in real-time with detailed reports of every call, and can be downloaded for detailed analysis.
Worldwide
Multiple UI languages, Operates in any country around the world, just add a VoIP carrier to deliver your calls.
Scheduling
Schedule the start and stop times on a daily basis to avoid calling contacts out of hours.
Multiple Caller ID
Set your company’s caller ID to deliver to your contacts so they can phone you back, rotate round a range of caller ID, or randomise the caller ID.
SMS Messaging
Send SMS messages through supported SMS gateways. Choose your own SMS provider for best prices.
API for Developers
Integrate with other software applications with a range of in-built API for almost every feature on the customer interface.
Billing
Use Newfies-Dialer as a SAAS voice broadcasting service with multiple customers on the same platform with prepaid per minute billing.
Credit Card and Paypal ready
Credit card and Paypal integration with your Briantree Account (Braintree is a division of Paypal) to accept pre-payments from customers for calling time.
Auto-redial
Automatically redial contacts who either did not answer, or did answer but did not complete the survey or RSVP.
Scalability
Systems available to suit almost every requirement, from 10 concurrent calls through to many thousands of concurrent calls to millions of contacts per day.
USA Timezone Support
Contact’s time zone identified from the telephone number and called according to their local time.
ASR
ASR (Automatic Voice Recognition) using Google Speech will recognize speech, and branch to different sections based on the result.
AgentUI
Agent can login into the call-center agentUI and see realtime contact information of the person they are talking to. Agents can add a note, or can assign the contact to the DNC list.
Highly flexible Autodialing solution which can adapt to large variety of use-cases.
Newfies auto dialer software is not only for marketeers but also for a range of other roles including:
