How to Create a Voice Broadcast Campaign

This video explains how to create a voice broadcast campaign, explaining each setting in turn.

The areas covered in configuring the voice broadcast campaign are the:

• General Settings: Name, caller ID, survey, DNC and the phonebook
• Dialer Settings: Carrier, frequency, capacity, agents and dialing method.
• Retries: Retry attempts, when to retry, and how long to wait between dialling attempts.
• Voicemail Detection: Detect voicemail and action on voicemail with message delivery after the beep.
• Schedule: Which days and during which period to call, and whether to respect the time zone of the contact.
• Extra Settings: Maximum durations, ring times, agent recording, SMS gateway

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