AVM (Automated Voice Messaging) is an efficient and low cost method of reaching thousands of people by phone delivering pre-recorded voice messages and working much the same as any phone call, but the scale and speed that calls can be made can range from a few hundred calls a week to millions of calls per […]
A couple of months ago we blogged about some new call-center features, we have done on the agent interface where we added a new zero configuration web-phone, a soundboard to manually play pre-recorded messages and some new agent reports to monitor performance. 3 Minute Video The new call-center features in Newfies-Dialer have been very popular […]
We’ve been busy with the new look call-center agent interface and there are a long list of new features making it easy to deliver call-center services to your customers whether your agents are working in the office, or more likely these days, working from home. New Web-Phone The biggest addition is the new Web-Phone. Agents […]
We have added another SMS provider, CallR to our call center platform, Newfies-Dialer. CallR is based in New York and provides SMS and VoIP services worldwide. Newfies-Dialer is an all-in-one mass voice and SMS broadcasting system with systems to send a few hundred calls and texts per day up to massive systems sending millions of […]
Newfies-Dialer is a multi-tenant outbound and inbound call center solution with an agent portal that works with your own VoIP telecoms provider and can be white-labeled. Late last year, we introduced our new agent portal with integration to popular web-based CRM systems and ease of use. Since then we have added a wealth of new features. […]
When considering auto-dialing software, there are three names that always come to the top of the search engine listings, Vicidial, Goautodial, and of course, our own Newfies-Dialer. Vicidial Vicidial [http://www.vicidial.com] has been around for well over a decade and is an open source auto-dialer system developed and maintained mostly by volunteers. It’s based on Asterisk […]
Newfies-Dialer is a multi-tenant power dialer and voice broadcasting system with billing capabilities. Today, we’ve introduced a new easy contact import system which can take any text or CSV file, with any number of fields in it. We have done a short video at You import contacts with these simple steps: 1. Select the phonebook […]
Back in August 2017, Symantec sold its website security and PKI solutions to DigiCert, who specialise in SSL and PKI technologies. Google had problems with the way that Symantec handled certificates, and has from mid-April 2018, decided to stop trusting Symantec issued certificates in their chrome browser, even those that are issued by an intermediate […]
Newfies-Dialer have introduced inbound IVR support, so contacts can dial in, complete a survey, or be transferred to your call center. Newfies-Dialer is a power dialer and voice broadcasting system with billing capabilities. The inbound IVR support adds a range of possibilities for call centers, customer services, transferring calls to your agents, and special projects […]
We have introduced 3 new features to Newfies-Dialer in response to requests from our customers, Campaign recycling, Caller ID by Area code and Power Dialer Mode. 1. Campaign Recycling To make full use of your contact list, it is useful to call people back where calls went to voicemail, were busy, or failed for some […]