Call Center Software

Call Center Software

Newfies-Dialer can play a valuable part of any outbound call-center's armoury of tools for sales, marketing and making contact. Newfies-Dialer has the potential to make tens of thousands of calls per hour.

WHAT IS NEWFIES-DIALER

Newfies-Dialer is a multi-tenant voice broadcast and auto-dialer system which allows you to create a flexible IVR tree to present to your contacts by phone, with the responses recorded and exportable to other applications.

Newfies-Dialer can call potentially tens of thousands of contacts per hour and:

  • Play a simple message then hang-up
  • Survey the contact and record the results for later analysis.
  • Transfer the call to an inbound call-center either when the call is answered, or if the contact opts to be transferred by pressing a key on their keypad.

IVR FEATURES FOR THE CALL-CENTER

There are a range of IVR applications or nodes that can be used to create an IVR tree making Newfies-Dialer a very flexible voice broadcasting system for call-centers, these include:

  • Play Message to play either a pre-recorded message, or use the integrated TTS (Text To Speech) engine to play a message.
  • Call Transfer allows a contact to be transferred to another destination, such as a call-center PBX.
  • Capture Digits can capture one or more digit, checking for the validity of the digits entered.
  • Multi-Choice to enter a single number between 0 and 9, with invalid input messages where a digit is pressed that has not been assigned.
  • Rating Question to prompt a contact to enter a number from to any defined number, with a check for validity where the number entered is greater than the number defined.
  • Conference used for outbound call conferences; everyone to participate in the conference is dialed and transferred to the conference.
  • Record Message so that the contact can record a message over the phone that can later be played back via the web page.
  • Do Not Call to comply with regulations in some parts of the world so that a contact can opt out of receiving any further messages from the Newfies-Dialer operator.
  • Hang-up the call.

In each node, where applicable, there are a number of common features:

  • TTS can be used to play the message, with a number of TTS engines supported in different languages and voices.
  • Validity Checking to check that the numbers entered are in the desired range and prompt for re-entry.
  • Survey Complete to mark when a survey has been completed so that abandoned surveys can be retried at a later time.
  • Retries and Timeouts to loop the message until a valid response is detected.

Using the simple survey editor, very complex nested IVR trees can be built several levels deep.

KEY BENEFITS OF NEWFIES-DIALER

Newfies-Dialer has other benefits and features useful for an outbound call-center these include:

  • User friendly with intuitive web-based user interface resulting in minimal training times.
  • Low Cost solution with no ongoing licensing fees.
  • Set limits on the duration of the call.
  • Retry failed and unanswered calls, and specify the time between retries as well as the number of retries.
  • Retry contacts where the survey was started, but abandoned.
  • Schedule campaigns to start, pause and stop automatically.
  • Numerous API for integration into third party applications.
  • Realtime reporting on campaigns showing the performance and statistics of each campaign.
  • Responsive web pages allowing Newfies-dialer to be easily managed from a range of desktop and mobile devices.
  • High capacity, capable of tens of thousands of calls per hour, available in either single server or multi-server configurations.
  • A range of commercial add-ons including:
  • Voicemail detection, with the ability to drop a different message onto a voice mail.
  • SMS messaging to send text messages to contacts.
  • AMD (Answering Machine Detection) to detect a voicemail, and place a message right after the recording prompt.
  • White Labelling and Re-branding for ITSP's that wish to provide auto-dialing and voice broadcasting services to the call-center market.

WHAT DO I NEED TO USE NEWFIES-DIALER

Getting started with Newfies-Dialer is straightforward. You will need

  • One or more dedicated or virtual servers on which to install Newfies-Dialer. The more powerful the server, the more calls it can make.
  • A quality broadband connection, capable of handling the intended number of concurrent calls.
  • An ITSP (Internet Telephony Service Provider) capable of handling the large volume of calls that Newfies-Dialer can dispatch.
  • A contact list of people to call.
  • Our Commercial Services to install, configure and train you on Newfies-Dialer.

NEXT STEP

Contact us by phone or email for more information, to discuss your requirements and arrange an installation.

We are based in Europe and are on Central European Time (GMT+2 from March to October, daylight saving time, and GMT+1 from October to March).

  • Email: sales@star2billing.com
  • Tel (UK): +44 117 911 4474
  • Tel (USA): +1-202-464-8397
  • Skype: Star2Billing.sales (Voice Only)
  • SIP: sales@pbx.star2billing.com